canellation adn refunds policy

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Effective Date: Jan 16th 2025

Thank you for shopping with White Elephants. We strive to ensure our customers receive high-quality produce directly from local farmers and farm shops. However, we understand that there may be occasions where you need to cancel an order or request a refund. This policy outlines your rights and the process for cancellations and refunds in accordance with the Consumer Rights Act 2015.

1. Your Rights to Cancel

1.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt of your goods without giving a reason. However, as many of our products are perishable goods, exceptions apply (see Section 1.2).

1.2 Exemptions: The right to cancel does not apply to:

• Perishable      goods, including fresh produce that deteriorates quickly or has a short      shelf life.
• Sealed      goods that are not suitable for return due to health protection or hygiene      reasons, if the seal is broken after delivery.

1.3 To exercise your right to cancel, you must notify us in writing via email at hello@whiteelephants.co.uk or by completing the cancellation form on our website. Please include your order details and reason for cancellation, if applicable.

1.4 If your order is eligible for cancellation, you must return the goods to the supplier at your expense unless otherwise agreed. Goods must be returned within 14 days of notifying us of your decision to cancel.

2. Refunds

2.1 If you cancel your order in accordance with this policy, we will process your refund within 14 days of receiving the returned goods or evidence that the goods have been returned, whichever is sooner.

2.2 Refunds will be made to the original payment method unless otherwise agreed. Please note that any delivery costs paid at the time of purchase will only be refunded up to the value of standard delivery.

2.3 For perishable goods that arrive damaged or not as described, you have a right to a refund or replacement under the Consumer Rights Act 2015. Please notify us within 24 hours of receiving the goods by contacting hello@whiteelephants.co.uk with your order details and photographic evidence of the issue.

2.4 If a refund is approved for damaged or incorrect goods, we will cover the cost of return postage where applicable.

3. How to Request a Cancellation or Refund

3.1 To request a cancellation or refund, please follow these steps:

• Contact us at hello@whiteelephants.co.uk with your order number, details of the item(s), and reason for the request.
• Attach any supporting evidence, such as photos of damaged goods.
• Await confirmation from us with further instructions on returning the goods (if applicable).

4. Our Commitment

4.1 We are committed to providing a fair and transparent cancellation and refund process. If you have any concerns or queries regarding your order, please contact us promptly at hello@whiteelephants.co.uk.

4.2 Our customer service team aims to respond to all inquiries within 2 business days.

5. Additional Information

5.1 This policy applies to orders placed on www.whiteelephants.co.uk. It does not cover transactions made directly with farmers or farm shops outside our platform.

5.2 For additional information about your statutory rights, please refer to the Consumer Rights Act 2015 or visit the UK Government website.

Contact Information

Blockchain Elephants Ltd
67 Coopers Yard
Hitchin
England
SG5 1AR
Email: hello@whiteelephants.co.uk
Website: www.whiteelephants.co.uk

We reserve the right to update this policy from time to time to reflect changes in our business practices or legal requirements. Please check this page periodically for updates.